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Info & FAQ

We have jewellery designs come in and out of the shop all the time, and are unable to keep everything in stock all at once. Your best bet is to join our mailing list to be informed of when new designs come in or are restocked.

We do not guarantee that anything will be restocked at any point, so if you love a design, best to grab it!

We are a small business and unable to donate to fundraisers, charities, or personal fundings. We do our own charitable events throughout the year within the business, and do not contribute items to others' fundraisers.

Best wishes with your fundraising cause!

We are not currently wholesaling our handmade acrylic jewellery to stores. However we may wholesale future products down the line, so please fill out your details on the Wholesale Enquiry page to be kept on file.

We do specific collection launches of our jewellery a handful of times a year.

Some of these designs are moved into our more permanent Evergreen Collection, and most are not.

If you have missed out on a design, there is no guarantee it will come back, so please be on our mailing list to not miss out on our exciting collection launches!

We can take between 2-15 business days to post orders (unless there is a predetermined timeline on the product page).

Express post is not a rush order fee, and only refers to the Auspost Express service.

If you have a more urgent order (for a birthday etc) please leave a message in the "note" section when placing your order and we will do our best to accommodate! This is the best way to contact us about your order. If you request a timeline and it isn't feasible, we will be in touch to offer a refund or suggest a different timeline, but we will always do our best to fulfil these requests.

After being marked off, an order may take up to 3 business days to be posted. We do Auspost runs multiple times a week, but not every day.

Yes! Please write in the discount code section "combine" to drop subsequent shipping. This alerts us to look for another order and we will post together.

If you have forgotten to use the discount code and would like to inform us of orders you would like combined, please email us at (or through the contact page).

Yes! Our jewellery is laser-cut and assembled in our Brisbane studio. We are a small team of makers, and everything is carefully created in small batches.

Our art reproductions are also made in house on our printer, Eleanor. Everything is quality checked and packaged in studio.

Yes! We sell gift cards here: Eliza Rose Gift Card.

Unfortunately, it's just not feasible or fair on everyone to hold pieces for individuals or offer pre-paying.

Sign up to our mailing list to learn about our new releases and restocks.

This is not a service we offer at this time, sorry. If you have suggestions, feel free to pass them on! We love to hear what people are interested in seeing.

If your jewellery has arrived and there is a problem with it, please send us an email through our contact page, and we will fix it as soon as possible!

If a piece of acrylic has fallen out, that is our mistake, and we will either fix, replace or send you a small tube of e6000 glue (always handy to have on hand if you are a brooch collector). We use Acribond glue in most cases, which melts and fuses acrylic together, then every individual piece is tugged and pulled to ensure it is secure. If we have missed something, and it has come off, please get in contact as soon as possible for us to rectify! Thanks.

Eliza Rose is not liable for any mishandling or failed delivery from the post office, and we are not liable for any damage incurred post-delivery. Once the parcel is out of our hands, we have no control over either the time taken or the handling of purchases.

We deal with problems like this on a case by case basis. Please file a claim with the shipping service first. If a print has arrived damaged, and proof is shown to us, we may replace for free, asking you to pay for postage for the returning print. Damaged reproductions must be returned to the Eliza Rose studio.

If you have written the incorrect address on your order, please contact us as soon as possible. If your order has already been sent, and the item returns to us, we will send it again, provided you repay for shipping. If the product is claimed at the incorrect address, you must contact your shipping provider, as we are not liable for replacing these items for free.

Not at this time, but it's definitely on the cards for the future.

Brooch backs are stainless steel; earrings are either stainless steel or 925 sterling silver studs, or gold-filled or sterling silver hoops (unless otherwise stated).

Please avoid contact with water (or intense humidity). Strong chemicals, sulfur, sweat and perspiration, chlorine, and harsh sunlight can tarnish and corrode the shine of silver. Polish your jewellery with a microfibre cloth to buff out tarnish.

Acrylic is easily scratched. Do not throw in your handbag with keys and sharp edges. Take care NOT to let it go through the wash, as the inked details may come off. Store pinned in protective box, or wrap in a microfible cloth to protect it to its fullest.

Acrylic mirror is the most delicate type of acrylic, and is easily scratched. Please buff very gently with a microfibre cloth - but ensure there is no grain/particle that might be ground into the mirror by the cloth first.

If you have broken or lost one earring and would like to replace it, we do offer that service on a case by case basis (provided we still have the materials in stock). Please get in touch.

Please be very gentle with acrylic jewellery. If dropped, pieces may snap off. Acrylic is easily scratched, so do not pop it in your handbag to be scratched by keys or other things. Wrap in a soft cloth or pin to the protective box your item came in when travelling.

If you have heavily scratched your brooch/earring, unfortunately we cannot fix it. Novus plastic scratch remover can help to an extent, but will not fully repair it. We recommend embracing it; imperfections can be unique beauty, don't you agree?

If you have dropped your jewellery and it has snapped, we can help! Please get in contact through our website to organise sending your piece back to our workshop. Buyer is to pay for postage. We love to repair broken items and extend their life - in most cases it will be fixable (as long as you have all of the pieces).

We do not offer refunds on original paintings. Please choose wisely, double check the colours in the room you're planning on putting it in, and feel free to email me for more photos.

If you have received a print and decide that it doesn't suit your home, please reach out within 14 days for a refund or exchange. Sometimes our vision just doesn't come together, and that's okay! Buyer is to pay postage. Print must be packaged securely and arrive in original condition, otherwise you will not be offered a refund/exchange.

If you change your mind on a brooch, please get in contact for a refund or exchange within 14 days. Buyer is to pay for postage. Once we have received the parcel back in its original condition, we can refund or exchange.

We do not offer refunds or exchanges on earrings, as it is a hygiene risk.

We do not offer refunds or exchanges on sale items, last-of-stock, or items from any Seconds Sales.

If you have sent me an email and haven't received a response, first please check you haven't responded to a no-reply email. I never receive these, so you will not receive a response! You may have also put in an email/enquiry and closed your browser before it completed. Double check the email you've sent it to is, then send a follow up email. Thank you!

I am often a forgetful fish, so please have patience with me! I'm trying my best. :)