Most months we do a release of new designs and may restock a few previous ones as well.
Pieces (aside from Christmas) are not strictly limited numbers, but also may or may not be restocked.
Each release only has a limited amount of stock each time, as we are a small team and make in-house. If something is popular or highly requested to come back, we're likely to restock it again in the coming months.
Pieces may only come back once a year or less, so if you miss out, it could be a wait. Thanks for your patience with our team! I receive a lot of emails about selling designs that aren't currently in the shop, but unfortunately it's just not feasible for us to keep every design in stock at once.
Your best bet for finding out when a piece comes back in stock is to be on our mailing list. I email about new releases and restocks, and you can't miss them! Social media can be uneliable, so email is best for not missing out.
Thank you for loving our designs and shopping small and Australia made!
Most months we have a release. It will be the first thing on the website once a new date and collection is confirmed, so please check back if it's still showing the last collection!
Every release is of new designs with potentially restocked previous pieces (except our Christmas Collection which is limited to each year.)
Releases usually launch at 8pm Qld/AEST time, with a small top-up the next day at 12pm AEST (an easier time for international orders).
If you don't want to miss out on knowing when a new collection is coming (or restocks) be signed up to our mailing list to keep informed!
We can take between 2-15 business days to post orders (unless there is a predetermined timeline on the product page).
Express post is not a rush order fee, and only refers to the Auspost Express service.
If you have a more urgent order (for a birthday etc) please leave a message in the "note" section when placing your order and we will do our best to accommodate! This is the best way to contact us about your order. If you request a timeline and it isn't feasible, we will be in touch to offer a refund or suggest a different timeline, but we will always do our best to fulfil these requests.
After being marked off, an order may take up to 3 business days to be posted. We do Auspost runs multiple times a week, but not every day.
Yes! Please write in the discount code section "combine" to drop subsequent shipping. This alerts us to look for another order and we will post together.
If you haven't used this code, we do look out for multiple orders and refund shipping overages.
If you have forgotten to use the discount code and would like to inform us of orders you would like combined, please email us at firstname.lastname@example.org (or through the contact page).
Yes! Our jewellery is laser-cut and assembled in our Brisbane studio. We are a small team of makers, and everything is carefully created in small batches.
Our art reproductions are also made in house on our printer, Betty. Everything is quality checked and packaged in studio.
Yes! We sell gift cards here: Eliza Rose Gift Card.
Unfortunately, it's just not feasible or fair on everyone to hold pieces for individuals or offer pre-paying.
We don't generally do strictly limited runs with our jewellery, so if it sells out on release and you weren't in the position to purchase one, don't worry, it may come back!
Sign up to our mailing list to learn about our new releases and restocks.
This is not a service I offer at this time, sorry. If you have suggestions, feel free to pass them on! I love to hear what people are interested in seeing.
If your jewellery has arrived and there is a problem with it, please send us an email through our contact page, and we will fix it as soon as possible!
If a piece of acrylic has fallen out, that is our mistake, and we will either fix, replace or send you a small tube of e6000 glue (always handy to have on hand if you are a brooch collector). We use Acribond glue in most cases, which melts and fuses acrylic together, then every individual piece is tugged and pulled to ensure it is secure. If we have missed something, and it has come off, please get in contact as soon as possible for us to rectify! Thanks.
Eliza Rose is not liable for any mishandling or failed delivery from the post office, and we are not liable for any damage incurred post-delivery. Once the parcel is out of our hands, we have no control over either the time taken or the handling of purchases.
We deal with problems like this on a case by case basis. Please file a claim with the shipping service first. If a print has arrived damaged, and proof is shown to us, we may replace for free, asking you to pay for postage for the returning print. Damaged reproductions must be returned to the Eliza Rose studio.
If you have written the incorrect address on your order, please contact us as soon as possible. If your order has already been sent, and the item returns to us, we will send it again, provided you repay for shipping. If the product is claimed at the incorrect address, you must contact your shipping provider, as we are not liable for replacing these items for free.
Not at this time, but it's definitely on the cards for the future.
Brooch backs are stainless steel; earrings are either stainless steel or 925 sterling silver studs, or gold-filled or sterling silver hoops (unless otherwise stated).
Please avoid contact with water (or intense humidity). Strong chemicals, sulfur, sweat and perspiration, chlorine, and harsh sunlight can tarnish and corrode the shine of silver. Polish your jewellery with a microfibre cloth to buff out tarnish.
Acrylic is easily scratched. Do not throw in your handbag with keys and sharp edges. Take care NOT to let it go through the wash, as the inked details may come off. Store pinned in protective box, or wrap in a microfible cloth to protect it to its fullest.
Acrylic mirror is the most delicate type of acrylic, and is easily scratched. Please buff very gently with a microfibre cloth - but ensure there is no grain/particle that might be ground into the mirror by the cloth first.
Thank you for reaching out, however as a standard I generally don't donate to other company/personal charity auctions or events, as I run my own throughout the year.
I prefer to run my own giveaways, raffles and money-raising endeavours through my business. It ensures I get to donate on my terms, help a cause I feel passionate about, and fit in causes around my regular releases.
Thank you for your interest in my business, and best wishes!
If you have broken or lost one earring and would like to replace it, we do offer that service on a case by case basis (provided we still have the materials in stock). Please get in touch.
Please be very gentle with acrylic jewellery. If dropped, pieces may snap off. Acrylic is easily scratched, so do not pop it in your handbag to be scratched by keys or other things. Wrap in a soft cloth or pin to the protective box your item came in when travelling.
If you have heavily scratched your brooch/earring, unfortunately we cannot fix it. Novus plastic scratch remover can help to an extent, but will not fully repair it. We recommend embracing it; imperfections can be unique beauty, don't you agree?
If you have dropped your jewellery and it has snapped, we can help! Please get in contact through our website to organise sending your piece back to our workshop. Buyer is to pay for postage. We love to repair broken items and extend their life - in most cases it will be fixable (as long as you have all of the pieces).
We do not offer refunds on original paintings. Please choose wisely, double check the colours in the room you're planning on putting it in, and feel free to email me for more photos.
If you have received a print and decide that it doesn't suit your home, please reach out within 14 days for a refund or exchange. Sometimes our vision just doesn't come together, and that's okay! Buyer is to pay postage. Print must be packaged securely and arrive in original condition, otherwise you will not be offered a refund/exchange.
If you change your mind on a brooch, please get in contact for a refund or exchange within 14 days. Buyer is to pay for postage. Once we have received the parcel back in its original condition, we can refund or exchange.
We do not offer refunds or exchanges on earrings, as it is a hygiene risk.
We do not offer refunds or exchanges on sale items, last-of-stock, or items from any Seconds Sales.
If you have sent me an email and haven't received a response, first please check you haven't responded to a no-reply email. I never receive these, so you will not receive a response! You may have also put in an email/enquiry and closed your browser before it completed. Double check the email you've sent it to is email@example.com, then send a follow up email. Thank you!
I am often a forgetful fish, so please have patience with me! I'm trying my best. :)