FAQ

I sell my original paintings through my website, with early access given to my mailing list. Please join my mailing list here to get early access to paintings, exclusive discounts and more.

Right now I'm doing Tiny Painting Tuesdays - which means every other Tuesday I'm releasing an A6 or A5 original painting and matching print. It's a beautiful way to collect original art, and keeps things fresh in the studio.

I'm always looking for landscape suggestions, so feel free to reach out with suggestions and photos of your favourite place that I should visit!

Yes! We now offer an in-studio framing option for pick up orders. Please note that unfortunately we cannot ship framed orders. To purchase framing with your art print, you can find the framing item at the bottom of the Art Prints page or here.

Please note that for change of mind on any framed prints, prior to or after receiving the order, there will be a 20% restocking fee (of the total order price). This is just because, once we’ve framed an artwork, we can’t remove the print without causing damage to the print and matting. It is also the customer’s responsibility to return the framed print/s to the Eliza Rose studio undamaged and at their own cost within 14 days of receipt of order.

My art studio is not a shop open to the public. I sometimes have an open studio weekend which I will announce to my mailing list, and you're welcome to pop by during those times to look in person!

We welcome order pickups or a visit, but it must be a pre-organised time and day to make sure I'm in the studio. I love meeting my customers!

Read more about commissions and suggesting painting locations here!

Read more about suggesting painting locations here!

Please allow some time for us to create your giclée print, as each piece is made-to-orderin our studio! Processing time can be up to 2 weeks and dependent on the quantity of prints we have in the works. Most orders are sent out within a few business days.

If you have urgency to your order, please email studio@elizarose.com.au as soon as possible.

Originals

Original paintings (in acrylic, gouache or watercolour) take 2-4 weeks before being shipped due to varnishing and drying time. Oil paintings take 4-7 weeks to dry before they are shipped.

Originals are shipped flat, protected, and in a cardboard box. If the original is on paper (as opposed to stretched canvas), please keep flattened as packaged until framed to avoid any warping of the paper.

Most artwork will ship via Auspost, and most packages arrive within 2-7 days (domestic) from time of shipping (includes tracking).

International shipments will be sent via Auspost or other carrier. International buyers, please note that shipping charges may vary from the amount you pay at checkout, and you may be charged an extra fee. Please email me with questions or to get an estimate.

Prints

All prints are gently rolled (wrapped in tissue paper) in a sturdy cardboard tube. Orders come with a business card and thank you note.

If your order is a gift, feel free to email studio@elizarose.com.au and I can take out these extra items and add a written gift tag and ribbon for you.

Please see our full Shipping & Returns Policy page for more details.

Art prints can absolutely be returned or exchanged if they don't suit your space. Please reach out to our email (studio@elizarose.com.au) within 14 days of receiving your order to initiate a return. Customer is to pay return shipping, and we will provide a label to print.

Refunds will only be given if the print arrives back to us in perfect condition. When rolling the print back in the tube, please take great care not to create creases as it will not be eligible for a refund with creases.

Please note that for change of mind on any framed prints, prior to or after receiving the order,there will be a 20% restocking fee (of the total order price). This is just because, once we’ve framed an artwork, we can’t remove the print without causing damage to the print and matting. It is also the customer’s responsibility to return the framed print/s to the Eliza Rose studio undamaged and at their own cost within 14 days of receipt of order.

"Seconds Sale" items are final sale - these are items from our imperfect stock. We are unable to accept items that are purchased on seconds sale for return or exchange. This will be clear in the listing.

We will also not be sending individual descriptions and photos of pieces on sale due to being a Seconds Sale item. We’ve carefully checked over each piece to decide if it’s a good fit for the sale price, and any blemish or size variation has been included in the listing description to give the collector a good idea of why it's listed as a seconds print. Not all pieces will have all variants or blemishes described.

Each giclée print is a stunning reproduction of its original artwork, crafted in my print studio on a large-format printer to deliver vibrant colour, texture, and quality that is long-lasting. They are printed on lightly textured artist cotton paper and come rolled in a tube, ready to be hung in a frame behind glass.

Eliza Rose is not currently offering wholesale, but will at some point be opening up wholesale to select stockists of art prints and other future products. I love independent boutiques and gift shops, and would love to collaborate.

I would love to work with interior designers! Please email studio@elizarose.com.au so we can set up a specific coupon code for you to use frequently on print orders.  I do not offer discounts on original paintings nor do I allow my work to be marked up without consent.

I would love to work with Aussie influencers! Please get in touch if you would like to receive gifts in exchange for online content creation. Email me at studio@elizarose.com.au

The best way to keep up to date with my newest work is to sign up to my mailing list.

You can also follow my social media (Eliza Rose Studio at Instagram & Facebook or my new and more personal artist focused Instagram @elizarose.artist). Social media is unreliable at showing posts, so if you don't want to miss out, please sign up to the mailing list. I usually send a few beautiful emails a month to keep in touch and show you my newest work.

My team and I will not be making any more handmade jewellery. I've really enjoyed designing, laser-cutting and hand-assembling unique jewellery for six years, but I've closed that chapter and am focusing on art and other products now.

Thank you for loving my jewellery designs! A good way to find old designs is to ask on Facebook acrylic jewellery BSS pages.

I do offer gift cards here. If you've got an Aussie art lover in mind, but want to give them the option of choice, a gift card is a perfect idea.

I retain all rights to all artwork I create. This includes the rights to the image of sold & commissioned original paintings. I retain the right to make reproductions of any and all artwork I create unless the collector has purchased the full or partial rights to the artwork.  

The Collector or buyer may not reproduce the artwork in any way without written permission. 

If the artwork ends up being reproduced in a magazine or other media I only ask for credit.

When you purchase an original painting you, the collector, have the right to display the artwork in your home or business but the artwork may not be reproduced without my written permission.